Terms of Service

Saunders Pro Source Center Conditions and Warranty

Saunders Pro Source Center offers a warranty against manufacturer defects on all the products we sell. We independently test all the products we sell and stand behind them 100%. Very few distributors are able and/or willing to offer a warranty like ours.

Standard manufacturer warranties (where existing) apply to all products. See manufacturer websites for details.

Return Policy

• Sundries (grout, thinsets, cleansers, polishes, etc.): NO returns.
• Items sold by the square foot and cut from a roll (waterproofing membrane, etc.): NO returns.
• Ceramic or porcelain items (tile, soap dishes, shelves, etc.): Refund amount is subject to a 25% restocking fee.
• Any item sold with free shipping or flat shipping (subsidized): Refund amount is subject to a 25% restocking fee.
• Special Order items^ and all Schluter profiles/accessories: Refund amount is subject to a 50% restocking fee plus freight.*
• All other items: Full refund if returned within fourteen (14) days from the invoice date. After that time, refund amount is subject to a 25% restocking fee. Returns later than 30 days after invoice may be denied.

Customer is responsible for return shipment. *In some cases, a manufacturer like Schluter requires pickup with their own call tag and will deduct the shipping charge from your refund. Contact our customer service department to obtain a return authorization number. After the item is back at our warehouse and passes inspection, your refund will be issued. In the case of direct returns back to a manufacturer like Schluter, they determine if the product has been returned as new and undamaged - we have no control over such determination and the manufacturer's conclusion would be final.

Returned items must be in the original packaging with all accessories included within.

Full refunds apply to materials only and exclude freight or shipping charges.

For items damaged by the customer, Saunders Pro Source Center reserves the right to refuse a full refund upon inspection of goods. Please allow up to one week from receipt of your item for your refund to be processed. All refunds will be issued in the same manner that payment was received.

For item damages & shortages, Saunders Pro Source Center must be contacted within 48 hours from customer receipt of item. Saunders Pro Source Center will process a damage claim with the corresponding freight/shipping company. Total contents and packaging are required to be made available for the freight company to pick up. We will immediately schedule product replacement.

^Special Order items can potentially include any item not in stock ready to ship and that has to be specifically ordered from the manufacturer.

Shipping and Handling Policy

We ship via Trucking, FedEx and UPS. Some items may be delivered via USPS if that method will deliver the item as fast or faster for the same cost. You may choose a service with the lowest possible posted rate, but the item may ship with a different service. If you do require a specific service for delivery, please call customer service. If an item is returned due to an address being deemed undeliverable by UPS, FedEx or USPS, customer will be charged all additional shipping charges incurred as a result.

The shipping quote made by our software on this website is only an estimate. If by a technical error the cart shows you an incorrect shipping quote, you will still be required to pay the correct shipping.

Payments. If we receive payment before 1pm Pacific Standard Time on standard business days, we typically will ship out on that day. A tracking number will be available as soon as the items leave our warehouse. State law requires us to charge sales tax to Washington & Idaho residents. Please understand that the shipping and handling charges do not apply to shipping cost alone. The product carton, packaging, handling and processing are also included in that charge. We insure every package that leaves our building. We also put all of our products through an extensive five point inspection before shipping. We keep these charges as low as possible.

Payment Policy

Paypal. We recommend using Paypal above other methods. PayPal accepts Visa, MasterCard, American Express, Discover Card and debit cards as well as checks. We ship to PayPal confirmed addresses only.

Credit Cards. We accept Visa and MasterCard cards issued by a US bank, and we ship to verifiable US billing addresses only for credit card purchases. Purchases made from outside the US must be paid for by cashier's check only. If the address to which your order is being shipped differs from your credit card billing address, we advise you use the customer service number or email to request an "alternate shipping address." We reserve the right not to ship to an alternate address that is in a different state from the billing address. Credit card purchases must be made during the hours of operation.